The International Ticketing FAQ

When is The International 2019?

The Main Event will take place at Mercedes-Benz Arena in Shanghai, China over six days, from Tuesday, August 20th through Sunday, August 25th China Standard Time

If you are a Chinese Citizen (national Chinese citizen ID required) please see information for Damai.cn

For all other customers please see information for Universe.com

Damai.cn

How can I buy a ticket to The International?

For Chinese Dota Fans with an Early Access Code, tickets will go on sale on Friday, May 24th at 12PM (China Standard Time) via Damai.cn.

If you do not have an Early Access Code, you will be able to purchase tickets via Damai.cn at 1:15PM CST. We recommend that you prepare your Damai account and log in before tickets go on sale to help ensure a smooth purchasing experience.

How do I get an Early Access Code and where can I find it?

若您在北京時間 2019 年 5 月 21 日週二上午 6 點前為 2019 國際錦標賽戰鬥通行證持有者或 Dota Plus 會員,便可在 Dota 2 用戶端中找到您的搶先購票代碼。

How often can a code be used?

Since Damai does not support a shopping cart feature, different ticket bundles cannot be purchased together and require separate transactions. Your code can be used for a total of 3 transactions (with a maximum of 2 tickets for a single bundle each transaction).

What type of tickets are available?

Tuesday/Wednesday ticket bundle—available for CNY 499. Thursday/Friday ticket bundle – available for CNY 499. Saturday/Sunday ticket bundle—available for CNY 2099.

How many tickets can I buy?

Purchases are limited to 2 tickets of one ticket bundle per transaction.

Can I sit anywhere, or will there be preassigned seats?

There will assigned seats which you will get once you receive your ticket.

Can I get a refund on my ticket?

透過 Damai 購買的票恕不提供退款。

How do I purchase a VIP ticket?

There is no VIP program this year.

I bought a ticket - how do i pick it up?

您可以選擇將門票寄送至您在購票時提供給 Damai 的運送地址,或是在下列時間到梅賽德斯-奔馳文化中心西側廣場的門票寄放區(Will Call)取票。領票時請記得出示身分證。

Universe.com

How can I buy a ticket to The International?

For Dota fans with an Early Access Code, tickets will go on sale Friday, May 24th at 9:00 PM China Standard Time/6:00 AM Pacific Time via Universe.com.

If you do not have an Early Access Code, you will be able to purchase tickets via Universe.com on Friday, May 24th at 10:00 PM China Standard Time/7:00 AM Pacific Time via Universe.

我要怎麼取得和到哪查看我的搶先購票代碼?

若您在太平洋時間 2019 年 5 月 21 日週二下午 3 點前為 2019 國際錦標賽戰鬥通行證持有者或 Dota Plus 會員,便可在 Dota 2 用戶端中找到您的搶先購票代碼。

How often can a code be used?

Each code can be used for 1 transaction (with a maximum of 5 tickets for each ticket bundle).

What type of tickets are available?

Tuesday/Wednesday ticket bundle—available for $70 USD. Thursday/Friday ticket bundle – available for $70 USD. Saturday/Sunday ticket bundle—available for $300 USD.

How many tickets can I buy?

Ticket purchases are limited to 5 per ticket bundle.

Can I sit anywhere, or will there be preassigned seats?

There will be assigned seats which you will get once you receive your ticket. Unfortunately, you cannot select your seats for this event, however you will be able to choose between upper and lower bowl.

Can I get a refund on my ticket?

Yes. Refunds will be available until 60 days before the event.

How do I purchase a VIP ticket?

There is no VIP program this year.

I bought a ticket - how do I pick it up?

Will Call for all orders outside of China will be available for pick up at the Will Call stations on the plaza on the west side of Mercedes-Benz Arena during the dates and times listed below. Please have your passport with you for pickup.

Visitor Visas

As a courtesy, we would like to remind any attendees traveling to China to give yourselves plenty of time to obtain visitor visas, if needed. Not sure if you need a visa? Check with your local Chinese Consulate.

Mercedes-Benz Will Call Hours

Sunday, August 18, 10am to 6pm
Monday, August 19, 8am to 8pm
Tuesday, August 20 – Saturday, August 24, 6am to 8pm daily
Sunday, August 25, 6am till end of event

Mercedes-Benz Arena Address

Shibo Avenue 1200
Pudong District
Shanghai, China

上海市-浦东新区-世博大道1200号